We offer a 28 day return policy.
While delivery can take up to 14 days (10 working days) for some items, you will have 14 days for you to make up your mind or “cool off” on your decision. The items must be shipped back in time to reach us by day 28. If 28 days have gone by since your purchase, unfortunately we can’t offer credit or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags, seals etc still intact.
Several types of goods are exempt from being returned.
Perishable goods such as chocolate, cosmetics or books cannot be returned. For hygiene reasons, we also do not accept products that are worn near intimate areas or that may be used intimately, so tampons, briefs, hosiery, fetish wear, ball gags, masks or gloves. If you have any questions or concerns, you can reach out to us directly to enquire.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. You can email this back to us or respond to your order confirmation email.
Please do not send your purchase back to the manufacturer, unless advised to do so.
There may be certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. These items are sold at a final price.
We are happy to replace items if they are defective or damaged, or if you ordered the wrong size (with the exception of items listed above that are non-returnable).
If you need to exchange it for the same item, send us an email reply to your order confirmation or contact us via the website.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
There may be exceptions to the rule so again, if you need to clarify your particular situation, please reach out.
To return your product, you should contact us first and once confirmed a refund or exchange can be accommodated, we will advise the mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using tracked shipping especially if you’re item is of value as we are not responsible for missing items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
FAQ: My refund is late or missing, where is it?
If you haven’t received a refund yet, but you were notified you would, and 14 days have passed, and you are confident it is not on your card statement then:
If you’ve done all of this and you still have not received your refund yet, please contact us directly