FAQ

Frequently Asked Questions

Shipping

We ship EU wide, excluding to the UK due to customs restrictions.

Shipping costs apply, and these are added at checkout.

For Ireland shipping is a flat rate of €6.50 including tracking or free when you spend €70 and over

For all other countries, the cost of shipping variea depending on weight and package dimensions.

Please note customs charges may apply on delivery to some international regions. This is not covered.

It depends on where you are.

Orders within Ireland will take 3-7 business days to arrive.

Overseas deliveries can take anywhere from 7-16 days.

If you would like a more direct answer, feel free to contact us to discuss this.

No. Unfortunately we are not in a position to accommodate or offer this at this time.

All of our orders are shipped in discreet eco friendly, brown packages.

No branding or business information is displayed externally so the contents of your package will remain our little secret.

Inside your package, we add a personal touch with premium tissue paper, complimentary samples and a spritz of our signature scent.

This can be omitted however if preferred, simply leave a note for us in the comments box at check out.

Returns

We offer a 28 day return policy and you can read more about this here.

Or, if you are looking to recycle an end of life cycle product, you can reach out to us directly for instructions.

Loyalty & Discounts

Subscribe to our VIP mailing list and connect with us social media. This is where we promote any special offers and discount events so you won't miss anything in future.

You may also want to join our loyalty programme which offers money off future purchases, and referral rewards.

No, not at this time. If you have more than one discount code to use, you may want to choose the better option, or to use them on seperate orders so they can be redeemed.

Yes, please contact us via your student email for more information.

Other

If you pay by card, to protect your privacy, your statement will show the descriptor 'SP * La & Ta' rather thank our full business name.

Our payment processor is 100% PCI Compliant and completely secure. We never store, nor do we have access to, your banking information.

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